Can I Still Use My Custom Domain Email After Migrating from Wix to Shopify?

Does Email Stop Working When You Transfer Your Domain?

When considering a migration from Wix to Shopify, one of the most common concerns is:
“What happens to the custom domain email I’ve been using?”
The short answer is—if you follow the correct steps, the email address you used on Wix can continue working without issue.

In this article, we explain the mechanism behind email migration and important points to keep in mind, based on real-world cases and actual test results.

■ How Wix Handles Custom Domain Email

First, it’s important to understand a key point:
Wix does not provide its own email service.

If you were using a custom domain email on Wix, you were most likely using an external service contracted through Wix, such as:

• Google Workspace (formerly G Suite)
• Microsoft 365 (Outlook)

This means:
The actual email service is provided by Google or Microsoft—Wix is only the reseller or intermediary.

■ Does Email Stop Working When You Transfer Your Domain to Shopify?

No, it does not.

However, because your email subscription through Wix ends,
you will need to switch to a direct contract with Google Workspace or Microsoft 365.

Your email won’t stop working as long as your domain’s DNS is configured correctly with the appropriate MX records.
Email functionality is independent from where your domain is hosted.

■ The Complete Email Migration Flow

When ending your Wix subscription and moving your domain to Shopify, the overall process typically looks like this:

STEP 1: Check Email Settings on Wix and Disable Auto-Renewal

Go to your Wix DNS settings and check whether your MX records point to Google (.....google.com) or Microsoft (.....outlook.com).
After identifying your email provider, disable email service auto-renewal in your Wix account.

Before the Google contract fully ends, you will receive a notification such as:
“Your Google Workspace Business Starter subscription will end in 7days.”

STEP 2: Prepare to Switch to a Direct Google or Microsoft Contract

Once your Wix-based email subscription expires, you can sign up directly with Google Workspace or Microsoft 365.
After Wix’s subscription ends, you will be able to create a new Workspace account using the same domain.

STEP 3: Transfer the Domain to Shopify

This step can be done at any time, as it is independent of your email account.

STEP 4: Configure DNS / MX Records on Shopify

After the domain has been transferred to Shopify, update your MX records in Shopify’s DNS panel according to your email provider.

■ Important Note About Google Workspace Timing

In practical cases, the following behavior has been observed:

• If you try to create a new Google Workspace account immediately after canceling Wix’s contract, you may see an error:
  “This domain is already in use.”

  It may take 3–7 days before Google releases the domain.

• In one case, about 10 days after initiating domain transfer, the user was able to create a new Google Workspace account even before domain transfer was fully completed.

Because of this, expect a short delay before the domain becomes available for a new Google Workspace subscription.

■ Frequently Asked Questions (FAQ)

● Can I continue using my domain email on Shopify?

→ Yes.
Just switch to a direct Google Workspace or Microsoft 365 contract.

● Will my email stop working when the domain moves to Shopify?

→ No.
As long as your MX records are properly set, email service continues normally.

● Which should come first: domain transfer or email setup?

→ Generally:
Transfer your domain to Shopify → then sign up for Google Workspace directly.

■ Shopify Email Configuration Guide

Official Shopify email hosting guide:
https://help.shopify.com/ja/manual/domains/email-forwarding-and-hosting/email-hosting

■ Conclusion

When migrating from Wix to Shopify, your custom domain email can be carried over smoothly.

The key point is understanding that Wix is not the email provider—Google or Microsoft is.
While there may be a temporary restriction on your Google Workspace setup after canceling the Wix subscription, the domain typically becomes available again within several days.
As long as your MX records are configured correctly, your email will continue without interruption.

■ Need Help Migrating to Shopify? We Provide Reliable, Professional Support.

Migrating from Wix to Shopify—handling domain transfers, DNS settings, and email configuration—can be overwhelming, especially if you're unfamiliar with web systems or terminology.

Do any of the following sound familiar?

• “I want to build a Shopify store for overseas customers, but I’m not confident in web technical setup…”
• “I want to expand into international markets and need support with cross-border eCommerce…”
• “I’d prefer to consult a professional who can manage the migration safely…”

At Goat WebCreation, we specialize in building and migrating Shopify stores optimized for overseas markets.

We help remove the “international barriers” involved in global eCommerce and support businesses looking to expand beyond Japan.

■ Start With a Simple Consultation — No Detailed Plan Required

Even if you’re unsure where to begin, we’re here to help.

• “I don’t know what Shopify can do.”
• “I want to add specific features.”
• “I want to sell my products internationally.”

Even vague ideas are welcome.

Tell us your vision, and we will help structure the plan and propose the best approach.

Feel free to contact us anytime—we’re here to support your growth with Shopify.